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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Kospel products

The group "New Technologies" offers for review the products of the plant Kospel: flow water heaters, storage water heaters, DHW heat exchangers, solar collectors, electric heating boilers, steam generators
  • Water heaters up to 36 kW Kospel
    Water heaters up to 36 kW
    PPH2 hydraulic, KDH Luxus, etc.
  • Water heaters up to 8.5 kW Kospel
    Water heaters up to 8.5 kW
    EPS Twister, EPJ Optimus, etc.
  • Storage heaters Kospel
    Storage heaters
    POC Luna, OSV Slim, etc.
  • DHW heat exchangers Kospel
    DHW heat exchangers
    WW Termo Hit, WP Termo Hit, etc.
  • Solar collectors Kospel
    Solar collectors
    KSH, KSH.A, ZSH, etc.
  • Electric heating boilers Kospel
    Electric heating boilers
    EKCO.T, EKCO.R1, EKCO.Lz et al.
  • Steam generators Kospel
    Steam generators
    VAPOR 6, VAPOR 12, VAPOR 21, etc.

NEW TECHNOLOGIES GROUP

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